How did we stop caring about the communities we created? This is partially a question of scale. With mass adoption comes the mass visibility of brutality, and the offshore workers and low-wage contract laborers who moderate the major social media platforms cycle out quickly, traumatized by visions of beheadings and sexual violence. But it’s also a design choice, engineered to make us care about social platforms by concealing from us those who care after them. Put simply, we have fractured care.
https://qz.com/1309564/the-woman-who-taught-internet-strangers-to-actually-care-for-one-another/